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Introduction to the course

This course introduces how to identify and address user needs when designing AI products. It emphasizes solving meaningful problems where AI can bring unique value, ensuring solutions align with real user experiences. You will learn to balance automation and augmentation, deciding when AI should replace tasks versus enhance human capabilities.

The course also explains how to create interaction design policies for flexible, generative AI systems to keep user journeys safe and intuitive. Finally, it highlights the importance of anticipating pitfalls and long-term impacts, helping teams prepare for change, define success over time, and keep user experience at the center of AI development.

Overview.mp3

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What you will learn in this course

  1. How to identify which user problems AI systems are uniquely positioned to solve.
  2. How to decide which problems to prioritise and solve with AI.
  3. When to use automation and when to use augmentation to support people.
  4. How to design helpful user experiences for interacting with AI systems.
  5. How to anticipate pitfalls and prepare to adapt over time.
  6. How to define success, both initially and in the long run. </aside>

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  1. Identify User Needs & AI Strengths 🔒

    What if you could spot the exact problems where AI creates real value? Learn to uncover genuine needs and connect them with AI’s unique strengths.

    → Get access to the course

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  1. Balance Automation & Augmentation 🔒

    Should AI take over—or step in to help? Discover the fine line between automation and augmentation, and why it matters for trust and adoption.

    → Get access to the course

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  1. Define Interaction Design Policies 🔒

    Generative AI can feel limitless—but how do you keep it safe and intuitive? Explore the principles of guiding open-ended journeys without overwhelming users.

    → Get access to the course

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  1. Prepare for Potential Pitfalls 🔒

    Every breakthrough carries risks. Anticipate long-term challenges, hidden trade-offs, and evolving user behaviors so your product remains responsible and resilient.

    → Get access to the course

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